Discussion questions
Question 1
Jonathan Walters’s notes that for long firefighters have measured their performance metric based on the annual run rate, crew size, and response size. The current budget strains facing the fire department in the United States is negatively impacting not only the firefighters but also the quality of service they deliver to their clients. To cut on the budget cost and improve on the firefighting services Jonathan Walters propose that the firefighting departments need to change how they measure their performance metric. I agree with Walter’s argument that firefighting departments need to change their performance metric from being more quantitative (annual run rate, crew size, and response size) to a qualitative approach to effectively continue operating under the tight budget. That is, firefighters should only respond to situations that are critical and avoid those showing up on incident scenes just because they were called. For instance, the companies should ask the respondent how bad the situation is to determine if it is viable for them to show up on the incident scene. This practice would save the fire department cost because firefighting pieces of equipment and personnels will be used efficiently and effectively.
Question 2
There are several barriers to Walter’s approach to changing the criteria of performance measurement in order to effectively manage the fire department’s problems of the budget constraint. First, this approach will create an issue with the employees who will view this approach as a means of cutting their hourly wages. Responding only to critical incidences that require the expertise of the firefighters is equivalent to reducing the working hours of the fight fighters. To break this barrier, the monthly wages of the fighters should be maintained regardless of the number of hours they work. This way, the organization will save its resources and personnel for more pressing issues facing the community. Also, there can be a problem of public loss of confidence with the firefighters or the organization. To solve this problem, the fire fighting department should subcontract other emergency responders to provide an alternative solution to residents with minor emergencies.
Question 3
I agree with Wieczorek’s argument that the failure of fire departments to restructure its operation poses a significant threat to the public’s safety. Failing to implement new changes with the fire departments is like maintaining the current status quo of poor services and employee layoffs due to tight budgets facing the departments. For instance, if the fire departments continue with their trend of responding to any emergency without considering their economic viability, then they stand a risk of losing the efficiency of their apparatus (such as trucks, gas tanks, and medical supplies) and their personnel. That is if the fire departments continue to use some of their apparatus like modified cars and trucks for any emergency, they are bound to depreciate not only in value but also in efficiency and performance. When these apparatus cannot adequately perform in a severe incident like commercial fire, then the public safety is put at considerable risk. Also, continued use of these apparatus could lead to their permanent destruction. Citing the current budget strains within the fire department, replacing these machines are expensive and could negatively impact the fire department finances.
Question 4
In a heated debate with the citizens concerning the concerns as mentioned earlier, I would explain to them the economic viability of taking those measures mentioned above in order to maintain an efficient operation of the fire department.
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