conflict resolution skills, occurred with a three-member project team, on the development of a new product for a customer. I was unsure that what the two engineers were purposing would really meet the client’s needs. This paper will describe the situation, my response to the situation, and an analysis of my behavior. It will conclude with a recommendation for improvement on how this situation could have been handled more effectively.
I was assigned as part of a three-member team given the task of development of a new product for a customer. The team consisted of myself and two engineers. Having dealt directly with the customer, I had specific ideas about the new product specifications and how they should be brought to fruition. However, the two engineers believed that what I was requesting would be better handled in another way. Although their ideas had some merit, I was unsure of whether or not their purposed design would truly meet the needs of my customer. They insisted that my idea was a far more difficult undertaking and their’s would provide a similar benefit, without the technical challenges of my design idea. Their proposed design was lacking certain minor elements that I felt would be important to the client and offer added value to the product, which warranted the additional difficulty.
My Behavior:
My initial reaction to the alternate product design was negative. It was not what I had been envisioning and therefore my first response was to say, “No.” I then proceeded to explain to the other two members of my team more details of what I had been thinking would be a more appropriate design, explaining to them the areas where I thought their design was lacking. When they continued to explain why my design was going to be more difficult than what they felt it was worth and how their design features would offer similar benefits, I began to consider the idea; however, I was still unsure that it was what the customer truly wanted and so did not back down, forcing them to adopt my design almost entirely.
Analysis:
My response to the conflict was not an effective means of handling conflict, according to Rothman. As the author noted, I demonstrated a typical response of rushing to a solution before fully understanding the causes and parameters of the conflict. I rushed to the conclusion that I, having known my customer’s needs personally, would have the most appropriate solution for the design. I did not seek to fully define or analyze the conflict that had arisen. Nor did I try to find an appropriate intervention strategy to use to solve the conflict between myself and the other two members of the team. I simply bullied my way into winning the conflict.
I missed an opportunity to see this conflict as the creative possibility described by Rothman. If I had utilized a more appropriate conflict management solution, I could have used this opportunity to consider alternate, and perhaps better, solutions to the product design. “Employees need conflict management skills to manage themselves, make decisions, and work effectively in the ever-increasing team environment of today’s organizations” (Lang 241). Without these skills, I was unable to work effectively. In addition, my poor conflict management skills resulted in a negative working environment for the entire team, which likely decreased their effectiveness and productivity. Not only did I negatively affect the current team efforts, but I likely negatively affected future projects with these team members, as well as any other interactions we may have outside of a team setting.
I did not complete any of the steps required in effective conflict management. I did not seek to understand the conflict at hand or where it was stemming from. Without understanding where this conflict resided, I was simply operating on instinct and my own personal biases that led to preferring my solution over the other one presented, or any possible alternatives we had yet to consider. This close-minded response meant that all the creative possibilities that were possible, with a collaboration with my team members, was lost. This was not only a disservice to my customer, but also to my organization, my fellow team members, and myself.
Recommendation for Improvement:
There are several recommendations for improvement. First, I should have used some conflict diagnostic tool to better understand the situation and gain perspective, such as the ROI Diagnostic recommended by Rothman (2006). After properly diagnosing the conflict, I may have found that this may have been partially an issue-focused conflict, with the issue being the recognition of having designed the appropriate solution. If this was the case, there may have been a better way of handling the conflict so that everyone got the recognition and felt valued, as a team member. Handling this issue-based portion of the conflict as a rational negotiation would have allowed for resources to be utilized more efficiently and a better project outcome. Lastly, as Bradlow noted, an apology to my team members for not effectively handling the conflict would go a long way in rebuilding the trust between myself and my fellow team members. In the future, I will utilize conflict management steps in order to ensure I handle the situation more effectively. When I realize I have failed to handle it in an effective manner, I will take responsibility for my actions and apologize, to begin rebuilding trust with my team.
Works Cited
Bradlow, Eric. “Regain Your Counterpart’s Trust with an Apology.” Negotiation Feb 2009: 6.
Lang, Matthew. “Conflict Management: A Gap in Business Education Curricula.” Journal of Education for Business Mar/Apr 2009: 240-245.
Rothman, Jay. Conflict and Creativity: Opening the Window to New Ideas. 2006.The ARIA Group. 9 Apr 2009 .
Get Professional Assignment Help Cheaply
Are you busy and do not have time to handle your assignment? Are you scared that your paper will not make the grade? Do you have responsibilities that may hinder you from turning in your assignment on time? Are you tired and can barely handle your assignment? Are your grades inconsistent?
Whichever your reason is, it is valid! You can get professional academic help from our service at affordable rates. We have a team of professional academic writers who can handle all your assignments.
Why Choose Our Academic Writing Service?
- Plagiarism free papers
- Timely delivery
- Any deadline
- Skilled, Experienced Native English Writers
- Subject-relevant academic writer
- Adherence to paper instructions
- Ability to tackle bulk assignments
- Reasonable prices
- 24/7 Customer Support
- Get superb grades consistently
Online Academic Help With Different Subjects
Literature
Students barely have time to read. We got you! Have your literature essay or book review written without having the hassle of reading the book. You can get your literature paper custom-written for you by our literature specialists.
Finance
Do you struggle with finance? No need to torture yourself if finance is not your cup of tea. You can order your finance paper from our academic writing service and get 100% original work from competent finance experts.
Computer science
Computer science is a tough subject. Fortunately, our computer science experts are up to the match. No need to stress and have sleepless nights. Our academic writers will tackle all your computer science assignments and deliver them on time. Let us handle all your python, java, ruby, JavaScript, php , C+ assignments!
Psychology
While psychology may be an interesting subject, you may lack sufficient time to handle your assignments. Don’t despair; by using our academic writing service, you can be assured of perfect grades. Moreover, your grades will be consistent.
Engineering
Engineering is quite a demanding subject. Students face a lot of pressure and barely have enough time to do what they love to do. Our academic writing service got you covered! Our engineering specialists follow the paper instructions and ensure timely delivery of the paper.
Nursing
In the nursing course, you may have difficulties with literature reviews, annotated bibliographies, critical essays, and other assignments. Our nursing assignment writers will offer you professional nursing paper help at low prices.
Sociology
Truth be told, sociology papers can be quite exhausting. Our academic writing service relieves you of fatigue, pressure, and stress. You can relax and have peace of mind as our academic writers handle your sociology assignment.
Business
We take pride in having some of the best business writers in the industry. Our business writers have a lot of experience in the field. They are reliable, and you can be assured of a high-grade paper. They are able to handle business papers of any subject, length, deadline, and difficulty!
Statistics
We boast of having some of the most experienced statistics experts in the industry. Our statistics experts have diverse skills, expertise, and knowledge to handle any kind of assignment. They have access to all kinds of software to get your assignment done.
Law
Writing a law essay may prove to be an insurmountable obstacle, especially when you need to know the peculiarities of the legislative framework. Take advantage of our top-notch law specialists and get superb grades and 100% satisfaction.
What discipline/subjects do you deal in?
We have highlighted some of the most popular subjects we handle above. Those are just a tip of the iceberg. We deal in all academic disciplines since our writers are as diverse. They have been drawn from across all disciplines, and orders are assigned to those writers believed to be the best in the field. In a nutshell, there is no task we cannot handle; all you need to do is place your order with us. As long as your instructions are clear, just trust we shall deliver irrespective of the discipline.
Are your writers competent enough to handle my paper?
Our essay writers are graduates with bachelor's, masters, Ph.D., and doctorate degrees in various subjects. The minimum requirement to be an essay writer with our essay writing service is to have a college degree. All our academic writers have a minimum of two years of academic writing. We have a stringent recruitment process to ensure that we get only the most competent essay writers in the industry. We also ensure that the writers are handsomely compensated for their value. The majority of our writers are native English speakers. As such, the fluency of language and grammar is impeccable.
What if I don’t like the paper?
There is a very low likelihood that you won’t like the paper.
Reasons being:
- When assigning your order, we match the paper’s discipline with the writer’s field/specialization. Since all our writers are graduates, we match the paper’s subject with the field the writer studied. For instance, if it’s a nursing paper, only a nursing graduate and writer will handle it. Furthermore, all our writers have academic writing experience and top-notch research skills.
- We have a quality assurance that reviews the paper before it gets to you. As such, we ensure that you get a paper that meets the required standard and will most definitely make the grade.
In the event that you don’t like your paper:
- The writer will revise the paper up to your pleasing. You have unlimited revisions. You simply need to highlight what specifically you don’t like about the paper, and the writer will make the amendments. The paper will be revised until you are satisfied. Revisions are free of charge
- We will have a different writer write the paper from scratch.
- Last resort, if the above does not work, we will refund your money.
Will the professor find out I didn’t write the paper myself?
Not at all. All papers are written from scratch. There is no way your tutor or instructor will realize that you did not write the paper yourself. In fact, we recommend using our assignment help services for consistent results.
What if the paper is plagiarized?
We check all papers for plagiarism before we submit them. We use powerful plagiarism checking software such as SafeAssign, LopesWrite, and Turnitin. We also upload the plagiarism report so that you can review it. We understand that plagiarism is academic suicide. We would not take the risk of submitting plagiarized work and jeopardize your academic journey. Furthermore, we do not sell or use prewritten papers, and each paper is written from scratch.
When will I get my paper?
You determine when you get the paper by setting the deadline when placing the order. All papers are delivered within the deadline. We are well aware that we operate in a time-sensitive industry. As such, we have laid out strategies to ensure that the client receives the paper on time and they never miss the deadline. We understand that papers that are submitted late have some points deducted. We do not want you to miss any points due to late submission. We work on beating deadlines by huge margins in order to ensure that you have ample time to review the paper before you submit it.
Will anyone find out that I used your services?
We have a privacy and confidentiality policy that guides our work. We NEVER share any customer information with third parties. Noone will ever know that you used our assignment help services. It’s only between you and us. We are bound by our policies to protect the customer’s identity and information. All your information, such as your names, phone number, email, order information, and so on, are protected. We have robust security systems that ensure that your data is protected. Hacking our systems is close to impossible, and it has never happened.
How our Assignment Help Service Works
1. Place an order
You fill all the paper instructions in the order form. Make sure you include all the helpful materials so that our academic writers can deliver the perfect paper. It will also help to eliminate unnecessary revisions.
2. Pay for the order
Proceed to pay for the paper so that it can be assigned to one of our expert academic writers. The paper subject is matched with the writer’s area of specialization.
3. Track the progress
You communicate with the writer and know about the progress of the paper. The client can ask the writer for drafts of the paper. The client can upload extra material and include additional instructions from the lecturer. Receive a paper.
4. Download the paper
The paper is sent to your email and uploaded to your personal account. You also get a plagiarism report attached to your paper.
PLACE THIS ORDER OR A SIMILAR ORDER WITH US TODAY AND GET A PERFECT SCORE!!!
