Logistics Capabilities on e-Commerce Performance

Logistics Capabilities on e-Commerce Performance: A Study of the University of Phoenix

In evaluating the impact of logistics capabilities on e-Commerce performance for the University of Phoenix several significant insights were gained from the analysis completed. As the university is a services-based organization that strategically designed to get our customers, the students, to their educational and professional goals, the use of logistics is critical to the attainment of that mission. In the studies of best practices in using logistics to increase the efficiency and strengthen the customer experience of service industries, the relationship between exceptional 3rd party logistics (3PL) orchestration, insightful use of analytics for managing supply chains all have a significant positive effect on firm performance (Cho, Ozment, Sink, 2008). For services industries such as our university, a key part of our delivered value is the student experience, the enrichment of their field of study through effective use of limited resources, and the ability to selectively bring in the most valuable resources to learning situations. This triad of factors anchors this analysis: enriching and optimizing the student experience; using resources, both the time of our instructors and facilities themselves, as efficiently as possible; and the ability to optimize resources for student’s attainment of objectives. What emerges from this analysis is a model for the university to use logistics to streamline e-commerce and ensure the highest quality level of student experience is delivered, that constraints of resources are managed, and all time and resources are optimized to the point of performance excellence for each discipline taught.

The Impact of Logistics Capabilities on e-Commerce Performance

For an educational services institution, the measure of its success is primarily in how many students get to their educational and professional objectives. As more students are relying on e-commerce than ever before including distance learning, logistics and its effects on student performance are more relevant than ever. The ability to integrate and synchronize the many diverse systems, processes, goals and constraints of a service organization to challenging and strategic goals is seen across the spectrum of service organizations. Another service organization, United Parcel Service, as devised a series of logistics processes and systems that give this services organization agility in responding to customer service requests yet enough predictability on stabilizing and operating a profitable business (Alghalith, 2005). UPS is a model of logistics coordination with e-commerce systems, all centered on delivering an exceptional customer experience (Alghalith, 2005).

For the University of Phoenix the implications are clear. Logistics’ effects on e-commerce performance are more than just focused on graduating students through classes, it is about enriching the e-commerce and online experience by coordinating the thousands of suppliers and contributors to our university’s mission on a daily basis. Getting beyond cost reduction as a logistics strategy has shown to increase the ability of services businesses to scale (Kumar, Petersen, 2006) while also increasing the level of service quality (Yang, Humphreys, McIvor, 2006). Cost reduction then cannot be the goal of logistics alone in e-commerce; the focus needs to be on accelerating our customers, the students, to their learning objectives. Through a series of optimization strategies that will seek to unify our many processes, systems, suppliers and diverse organizational structure, we can deliver an exceptional student experience online, both from an e-commerce and online learning perspective. The research on using logistics to support e-commerce shows the greatest potential to impact customer satisfaction and loyalty (Kumar, Petersen, 2006).

For the university to create this level of logistics performance that drives customer satisfaction ad loyalty, a services roadmap must be defined that incorporates technologies that can help us achieve these student-centric goals. Mapping logistics technologies to the service strategies and objectives of the university will accelerate our organization to its e-commerce objectives while increasing customer satisfaction (Wells, Phaal, Farrukh, Probert, 2004). Technologies aligned to services objectives can deliver an exceptional increase in e-commerce user experience and customer satisfaction. This ability to streamline the potential student experience online can be augmented and accelerated using logistics systems and providers in the back-office systems of the university to ensure only the most valuable and relevant information and services are provided. The ability to orchestrate a diverse set of information assets to a common vision of service excellence and deliver memorable, valuable experiences to prospects and students alike is critical success factors that can help our university excel even further (Cho, Ozment, Sink, 2008). This aspect of logistics performance on the financial performance of the university is so essential to our growth that it must become a core focus of strategic information technologies (it) planning for our organization to attain its long-term objectives.

A third best practice of integrating logistics to e-commerce operations for a services-based business is the need for unifying the entire organization to strategic prioritization of logistics transparency and speed of execution on each student-facing process. This goes beyond just having the e-commerce site populated with the latest information or the coordination of suppliers who are critical to our success. This best practice seeks to get all logistics and supply chain systems on the same time frame and perception of what is excellent service as our prospects and customers have (Wells, Phaal, Farrukh, Probert, 2004). The ability to transform an organization to at first recognize and then react to the significant differences in how their prospects and customers perceive time is a core requirement of future growth, as it promotes and strengthens customer loyalty based on e-commerce performance (Cho, Ozment, Sink, 2008).


Studies indicate that to the extent a services organization can align their operational performance to the time perceptions of their customers, the overall customer satisfaction levels increase significantly (Yang, Humphreys, McIvor, 2006). Ultimately the use of logistics systems and processes to respect the time of prospects and students alike is one of the best uses of these strategies and a strong inducement of both groups to become loyal users of systems that respect and interpret their time constraints correctly. Logistics must rise about the “good enough” delivery of products and services to fuel e-commerce engines and anticipate then exceed the expectations of customers over time if it is to succeed.


Alghalith, N. (2005). Competing with it: The UPS case. Journal of American Academy of Business, Cambridge, 7(2), 7-15.

Cho, J.J., Ozment, J., & Sink, H. (2008). Logistics capability, logistics outsourcing and firm performance in an e-commerce market. International Journal of Physical Distribution & Logistics Management, 38(5), 336-359.

Kumar, S., & Petersen, P. (2006). Impact of e-commerce in lowering operational costs and raising customer satisfaction. Journal of Manufacturing Technology Management, 17(3), 283-302.

McMann, D., & Hordes, M.W. (2000). Downsizing in the consulting industry. Consulting to Management, 11(2), 51-55.

Usama, a.M., Galal-Edeen, G., & El-Zoghbi, a. (2010). Building an integrated B2B e-commerce hub architecture based on SOA and semantic ontology. Journal of Enterprise Information Management, 23(6), 775-812.

Wells, R., Phaal, R., Farrukh, C., & Probert, D. (2004). Technology roadmapping for a service organization. Research Technology Management, 47(2), 46-51.

Yang, Y., Humphreys, P., & McIvor, R. (2006). Business service quality in an e-commerce environment. Supply Chain Management, 11(3), 195-201.

Get Professional Assignment Help Cheaply

Buy Custom Essay

Are you busy and do not have time to handle your assignment? Are you scared that your paper will not make the grade? Do you have responsibilities that may hinder you from turning in your assignment on time? Are you tired and can barely handle your assignment? Are your grades inconsistent?

Whichever your reason is, it is valid! You can get professional academic help from our service at affordable rates. We have a team of professional academic writers who can handle all your assignments.

Why Choose Our Academic Writing Service?

  • Plagiarism free papers
  • Timely delivery
  • Any deadline
  • Skilled, Experienced Native English Writers
  • Subject-relevant academic writer
  • Adherence to paper instructions
  • Ability to tackle bulk assignments
  • Reasonable prices
  • 24/7 Customer Support
  • Get superb grades consistently

Online Academic Help With Different Subjects


Students barely have time to read. We got you! Have your literature essay or book review written without having the hassle of reading the book. You can get your literature paper custom-written for you by our literature specialists.


Do you struggle with finance? No need to torture yourself if finance is not your cup of tea. You can order your finance paper from our academic writing service and get 100% original work from competent finance experts.

Computer science

Computer science is a tough subject. Fortunately, our computer science experts are up to the match. No need to stress and have sleepless nights. Our academic writers will tackle all your computer science assignments and deliver them on time. Let us handle all your python, java, ruby, JavaScript, php , C+ assignments!


While psychology may be an interesting subject, you may lack sufficient time to handle your assignments. Don’t despair; by using our academic writing service, you can be assured of perfect grades. Moreover, your grades will be consistent.


Engineering is quite a demanding subject. Students face a lot of pressure and barely have enough time to do what they love to do. Our academic writing service got you covered! Our engineering specialists follow the paper instructions and ensure timely delivery of the paper.


In the nursing course, you may have difficulties with literature reviews, annotated bibliographies, critical essays, and other assignments. Our nursing assignment writers will offer you professional nursing paper help at low prices.


Truth be told, sociology papers can be quite exhausting. Our academic writing service relieves you of fatigue, pressure, and stress. You can relax and have peace of mind as our academic writers handle your sociology assignment.


We take pride in having some of the best business writers in the industry. Our business writers have a lot of experience in the field. They are reliable, and you can be assured of a high-grade paper. They are able to handle business papers of any subject, length, deadline, and difficulty!


We boast of having some of the most experienced statistics experts in the industry. Our statistics experts have diverse skills, expertise, and knowledge to handle any kind of assignment. They have access to all kinds of software to get your assignment done.


Writing a law essay may prove to be an insurmountable obstacle, especially when you need to know the peculiarities of the legislative framework. Take advantage of our top-notch law specialists and get superb grades and 100% satisfaction.

What discipline/subjects do you deal in?

We have highlighted some of the most popular subjects we handle above. Those are just a tip of the iceberg. We deal in all academic disciplines since our writers are as diverse. They have been drawn from across all disciplines, and orders are assigned to those writers believed to be the best in the field. In a nutshell, there is no task we cannot handle; all you need to do is place your order with us. As long as your instructions are clear, just trust we shall deliver irrespective of the discipline.

Are your writers competent enough to handle my paper?

Our essay writers are graduates with bachelor's, masters, Ph.D., and doctorate degrees in various subjects. The minimum requirement to be an essay writer with our essay writing service is to have a college degree. All our academic writers have a minimum of two years of academic writing. We have a stringent recruitment process to ensure that we get only the most competent essay writers in the industry. We also ensure that the writers are handsomely compensated for their value. The majority of our writers are native English speakers. As such, the fluency of language and grammar is impeccable.

What if I don’t like the paper?

There is a very low likelihood that you won’t like the paper.

Reasons being:

  • When assigning your order, we match the paper’s discipline with the writer’s field/specialization. Since all our writers are graduates, we match the paper’s subject with the field the writer studied. For instance, if it’s a nursing paper, only a nursing graduate and writer will handle it. Furthermore, all our writers have academic writing experience and top-notch research skills.
  • We have a quality assurance that reviews the paper before it gets to you. As such, we ensure that you get a paper that meets the required standard and will most definitely make the grade.

In the event that you don’t like your paper:

  • The writer will revise the paper up to your pleasing. You have unlimited revisions. You simply need to highlight what specifically you don’t like about the paper, and the writer will make the amendments. The paper will be revised until you are satisfied. Revisions are free of charge
  • We will have a different writer write the paper from scratch.
  • Last resort, if the above does not work, we will refund your money.

Will the professor find out I didn’t write the paper myself?

Not at all. All papers are written from scratch. There is no way your tutor or instructor will realize that you did not write the paper yourself. In fact, we recommend using our assignment help services for consistent results.

What if the paper is plagiarized?

We check all papers for plagiarism before we submit them. We use powerful plagiarism checking software such as SafeAssign, LopesWrite, and Turnitin. We also upload the plagiarism report so that you can review it. We understand that plagiarism is academic suicide. We would not take the risk of submitting plagiarized work and jeopardize your academic journey. Furthermore, we do not sell or use prewritten papers, and each paper is written from scratch.

When will I get my paper?

You determine when you get the paper by setting the deadline when placing the order. All papers are delivered within the deadline. We are well aware that we operate in a time-sensitive industry. As such, we have laid out strategies to ensure that the client receives the paper on time and they never miss the deadline. We understand that papers that are submitted late have some points deducted. We do not want you to miss any points due to late submission. We work on beating deadlines by huge margins in order to ensure that you have ample time to review the paper before you submit it.

Will anyone find out that I used your services?

We have a privacy and confidentiality policy that guides our work. We NEVER share any customer information with third parties. Noone will ever know that you used our assignment help services. It’s only between you and us. We are bound by our policies to protect the customer’s identity and information. All your information, such as your names, phone number, email, order information, and so on, are protected. We have robust security systems that ensure that your data is protected. Hacking our systems is close to impossible, and it has never happened.

How our Assignment  Help Service Works

1.      Place an order

You fill all the paper instructions in the order form. Make sure you include all the helpful materials so that our academic writers can deliver the perfect paper. It will also help to eliminate unnecessary revisions.

2.      Pay for the order

Proceed to pay for the paper so that it can be assigned to one of our expert academic writers. The paper subject is matched with the writer’s area of specialization.

3.      Track the progress

You communicate with the writer and know about the progress of the paper. The client can ask the writer for drafts of the paper. The client can upload extra material and include additional instructions from the lecturer. Receive a paper.

4.      Download the paper

The paper is sent to your email and uploaded to your personal account. You also get a plagiarism report attached to your paper.

smile and order essaysmile and order essay PLACE THIS ORDER OR A SIMILAR ORDER WITH US TODAY AND GET A PERFECT SCORE!!!

order custom essay paper