NA Comparison between VIA Rail and Go Train In Canada
Railway transport has proven to be the most convenient and efficient form of transport in many countries across the globe. Most nations have adopted the use of trains in their main cities to reduce congestion as a result of private vehicles. It is a fact that using trains is more convenient than using personal vehicles to travel to work. For instance, if every individual working in an urban region used their private means of transport, there is no doubt that there would be uncontrollable congestions, which would lead to the loss of hundreds of working hours in the traffic. The use of trains has reduced most of the inconveniences that could have been witnessed on the roads. The primary advantage associated with rail transport is that it can transport hundreds of people in one instance, thereby saving work time. One other critical advantage of train transport is that it is ecologically friendly as compared to hundreds of vehicles on the road. Most of the modern trains have fully adopted the harnessing of electric energy as a source of fuel. In Canada, different train companies have different means of offering their services to their clients. The services and customer experience offered by VIA Rail and Go Train might vary to some degree.
VIA rail Canada prides itself as a long-distance train which links distanced cities in the country. One of its advertising hooks is that using the VIA trains offer the customer an experience to view the beautiful Canadian countryside. The VIA rail is categorized into three different packages which the customer can choose from depending on the purpose and the nature of travel. The company offers inter-city travels between Toronto, Montreal, and Quebec. The Ocean package cavers from Montreal to Halifax or Canada’s classic trans-continental train. The Canadian services start in Toronto to Winnipeg, Edmonton, Jasper, and Vancouver. VIA rail also offers a package known as the Rocky Mountaineer, which goes through the Rockies between Vancouver and Banff, Calgary or Jasper. The routes which the VIA rail company uses are flexible depending on the customer’s preference. The routes offered can conveniently fit the schedule of a business trip or a tourist tour, especially the Rocky Mountaineer.
GO train services accesses some of the most remote and scenic regions across Canada. Some of the routes which are found on the commuter train websites include Lakeshore West, the Niagara, Milton, Kitchener, Barrie, Richmond Hill, Stouffville, and Lakeshore East. Similar to Via Rail, the transit company offers a flexible platform for different client needs. Be it a business trip or a tourist visit. One outstanding service provided by GO train is that it assists customers in getting to their stations, which are inaccessible by road. The company has scheduled buses that offer efficiency and a seamless journey for customers with a single transaction. For instance, after a customer has booked a ticket to a remote train station, convenience busses will be at standby to ferry him or her to the stated station at no extra cost.
VIA rail offers a smart way to travel for business people. One of the impressive additions which the company has added to its fleet is the provision of fast, complimentary internet. Business people or students who would wish to work while on transit have access to a Wi-Fi connection, which ensures that their travel does not interrupt with critical office or schoolwork. Markedly, to promote the convenience of working while traveling, the company has significantly improved legroom in its cabins. Comparatively, GO trains do not offer complimentary Wi-Fi onboard, but it has the services on its bus terminals and GO stations across the country. The unavailability of complimentary Wi-Fi connection on the train cabins might inconvenience customers who would wish to use the same services. However, one outstanding feature in the GO trains is that they have elaborate regulations regarding noise reduction in what they term as “quiet zone,” where customers are expected to minimize noise. Travelers are expected to mute their electronics including cell phones, tablets, and laptops. Such an initiative would be useful for clients who would wish to work or read a novel while they are in transit.
VIA rail has a friendly customer experience team both on the terminus and onboard. The customer care teams are friendly and professionally respond to the clients. For more convenience, VIA rail has put up customer care hotlines where customers can make inquiries regarding travel schedules and costs. Imperatively, the company has an online portal where travelers can book trains traveling to various destinations to avoid the inconvenience of queuing for tickets at the various terminus. On the other hand, GO trains have further advanced their booking by introducing the E-tickets feature. Travelers can purchase GO Transit and E-tickets and get their passes via email. Since most people have smartphones, the company has made it simpler such that individuals can activate their e-tickets five minutes before boarding GO. This feature has significantly improved GO services and customer convenience.
GO train treats its customers professionally for a more comfortable experience. Nonetheless, there are shortcomings that have not been duly addressed. For instance, the waiting lounges for none VIP travelers are significantly uncomfortable. The benches are uncomfortable, and there are no complimentary services, such as the provision of soft drinks or water. Such services are provided for first-class travelers. Similarly, the other disadvantage of travels with GO trains is that there is no designated seating. Economy class travelers are not assigned to specific seating positions, which might inconvenience. VIA rail has similar problems to GO trains concerning customers who opt for the low-priced tickets. Inherently, VIA rail does not value its customers since some have to find their means to the airports, unlike GO trains which pick their passengers to the remote terminus.
There are critical areas that the company needs to improve on for efficient service delivery to its clients. The first proposal is that both companies need to improve their waiting bays. Customers need to feel comfortable as they wait for the trains since they have duly paid for the services. On the same vein, both companies need to improve their hospitality services both on the terminus and onboard without increasing the charges. VIA rail needs to improve on its service provision utilities the way its counterpart has done. The company needs to provide a complimentary Wi-Fi connection to facilitate individuals who would wish to work while in transit. One other critical point which the company needs to observe is designating seats to their travelers. The economy class travelers do not have designated seats, and most passengers end up seating in uncomfortable positions. What is also of concern is how the train cabins are designed. The seating arrangement should be changed in such a way that individuals should sit facing forward in a similar way to traveling in busses.
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